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1. How do I book a tour package?
Once you share your travel wishes, your dedicated Asia Bespoke Journeys’s consultant will craft a personalized quote and itinerary within 24 business hours. Every detail can be refined until it perfectly reflects your vision. When you’re ready to confirm, a 30% deposit of the total trip cost is required. Upon receipt, we proceed with all reservations and secure your quoted price, provided no major changes are made to the itinerary. The remaining balance is due no later than 45 days prior to your departure.
2. Do I have to pay anything after submitting the design trip form?
No payment is required at this stage. Our bespoke trip design service is completely complimentary; it’s part of our commitment to crafting journeys that truly reflect your travel dreams. You will only be asked for payment once you decide to confirm and book your personalized tour with us.
3. What happens after I submit the design trip form?
Once your Design Trip Form is submitted, you’ll receive a confirmation email letting you know that your request has safely reached us. From there, one of our dedicated travel consultants will begin crafting your personalized journey and respond within 24 business hours. If additional details are needed to refine your itinerary, she may reach out to you sooner ensuring every element of your trip is tailored with care and precision.
4. What are the available payment methods?
At Asia Bespoke Journeys, we offer flexible and secure payment options for your convenience.
You can choose to pay by credit card (Visa, MasterCard, JBC, UnionPay or American Express) or by bank transfer to the Asia Bespoke Journeys’s account details listed in your invoice. If preferred, the remaining balance can also be settled in cash on the first day of your journey. Our team will provide full guidance to ensure the process is smooth and convenient for you.
5. Is there any credit card processing fee?
Yes, a small processing fee applies when paying by credit card. All card transactions are handled through a secure payment portal, which charges a 3.5% (American Express) or 3.1 (MasterCard, Visa, JBC and UnionPay) processing fee on the total amount. Your consultant will include this detail clearly in your payment information so there are no surprises.
6. Do I need travel insurance?
Yes, we strongly recommend that all travelers have comprehensive travel insurance for peace of mind throughout the journey. Your policy should cover medical expenses, trip cancellations, delays, and lost luggage for the entire duration of your tour. If you’re still looking for a suitable plan, you may explore trusted providers such as SafetyWing or World Nomads or check with your credit card issuer to see if they offer complimentary travel insurance for cardholders.
7. Why Choose Asia Bespoke Journeys
Because your time is precious and we make every moment worthwhile.
Because true luxury is about peace of mind, authentic access, and real value for your time and money. When you travel with a trusted local expert like Asia Bespoke Journeys, you gain far more than a convenient itinerary. You gain insider access, on-the-ground expertise, and seamless coordination that no online booking platform can match. Planning independently often means hidden costs, limited flexibility, and countless hours spent comparing options. With us, every detail from logistics to local experiences is curated with precision and transparency. There are no surprises, no hidden fees, and no wasted time chasing confirmations. In the end, the true value lies not only in what you see, but in how effortlessly you experience it. And when the unexpected happens, we’re right here: attentive, responsive, and ready to make things right.
9. Why book with Asia Bespoke Journeys instead of travel agencies in US, UK, Australia?
Because no one understands this land quite like those who call it home. As a licensed local boutique tour operator, Asia Bespoke Journeys operates legally under Vietnam’s tourism regulations, with our head office located in Hanoi’s government district, the heart of the country’s cultural and administrative center. Being right here on the ground allows us to offer what overseas agencies cannot: insider knowledge, immediate support, and truly authentic connections. There’s no middleman meaning better value, greater flexibility, and personal attention at every step. You travel confidently, knowing your journey is designed and cared for by a trusted, fully accredited local expert.
10. Do I need a passport and visa to travel?
Yes. A valid passport is required for entry into all Asian destinations, and a visa may be necessary depending on your nationality and the purpose of your visit. Visa exemptions vary between countries and are regularly updated, so our travel consultants will gladly provide the latest information and assist you through the planning process. For a smoother arrival, we highly recommend using airport Fast Track service to skip long queues and save valuable time upon entry.
11. Are your destinations safe to travel?
Yes. Our destinations are widely recognized for their safety and hospitality. At Asia Bespoke Journeys, the safety and privacy of our guests always come first. Our operations team constantly monitors local conditions and maintains contingency plans to ensure every journey runs smoothly and worry-free.
12. Can I make any changes after my tour has been confirmed and deposit paid?
Absolutely. This is your private journey, and we understand that plans can evolve.
If your requested changes affect the tour price or the connection between destinations, our travel consultants will carefully review the options and update you with full transparency before proceeding so you always have the final say.
13. How can I contact you during my trip?
Fourteen days before your departure, you’ll receive a detailed contact list of your local guides, your trusted companions throughout the journey. You can reach them anytime for assistance; they’ll immediately coordinate with our operations team to ensure everything behind the scenes runs seamlessly. Your personal travel designer, the same person who designed your itinerary, will also stay in touch and closely follow your trip from the moment you depart until you return home safely. Connectivity is never an issue: Wi-Fi is widely available and free, and you can easily contact us via Viber, WhatsApp, or Messenger. If you prefer, we can also arrange a 5G data SIM card for your convenience.
14. Working with inspirational people
If we were to claim only that we are locals, intimately familiar with this land as if it were our own breath, we would hardly stand apart from other local tour operators. What truly sets us apart is our passionate love for journeys; a love that, over the years, has nurtured our curiosity, excitement, and sense of wonder. This is why, whenever we design a journey for our clients, we do more than simply plan; we live it. Ideas flow from stories, emotions, and every meaningful exchange with our travelers. As a result, the journeys we craft reflect who you truly are and are perfectly attuned to your genuine emotions.
15. Get unique experience
We do not do generic trips. Our expertise, hands-on experience, and extensive connections allow us to craft truly one-of-a-kind journeys. It’s not about taking you to places no one has ever visited but about knowing the perfect timing and moments to experience each activity at its finest. We also carefully select the ideal guides to accompany you throughout your journey, the one sensitive enough to intuitively understand and cater to your every emotion.
Once you share your travel wishes, your dedicated Asia Bespoke Journeys’s consultant will craft a personalized quote and itinerary within 24 business hours. Every detail can be refined until it perfectly reflects your vision. When you’re ready to confirm, a 30% deposit of the total trip cost is required. Upon receipt, we proceed with all reservations and secure your quoted price, provided no major changes are made to the itinerary. The remaining balance is due no later than 45 days prior to your departure.
2. Do I have to pay anything after submitting the design trip form?
No payment is required at this stage. Our bespoke trip design service is completely complimentary; it’s part of our commitment to crafting journeys that truly reflect your travel dreams. You will only be asked for payment once you decide to confirm and book your personalized tour with us.
3. What happens after I submit the design trip form?
Once your Design Trip Form is submitted, you’ll receive a confirmation email letting you know that your request has safely reached us. From there, one of our dedicated travel consultants will begin crafting your personalized journey and respond within 24 business hours. If additional details are needed to refine your itinerary, she may reach out to you sooner ensuring every element of your trip is tailored with care and precision.
4. What are the available payment methods?
At Asia Bespoke Journeys, we offer flexible and secure payment options for your convenience.
You can choose to pay by credit card (Visa, MasterCard, JBC, UnionPay or American Express) or by bank transfer to the Asia Bespoke Journeys’s account details listed in your invoice. If preferred, the remaining balance can also be settled in cash on the first day of your journey. Our team will provide full guidance to ensure the process is smooth and convenient for you.
5. Is there any credit card processing fee?
Yes, a small processing fee applies when paying by credit card. All card transactions are handled through a secure payment portal, which charges a 3.5% (American Express) or 3.1 (MasterCard, Visa, JBC and UnionPay) processing fee on the total amount. Your consultant will include this detail clearly in your payment information so there are no surprises.
6. Do I need travel insurance?
Yes, we strongly recommend that all travelers have comprehensive travel insurance for peace of mind throughout the journey. Your policy should cover medical expenses, trip cancellations, delays, and lost luggage for the entire duration of your tour. If you’re still looking for a suitable plan, you may explore trusted providers such as SafetyWing or World Nomads or check with your credit card issuer to see if they offer complimentary travel insurance for cardholders.
7. Why Choose Asia Bespoke Journeys
Because your time is precious and we make every moment worthwhile.
- Guided by experience and intuition: Our travel designers have over a decade of expertise and deep destination insight. They recognize your preferences often before you even express them.
- Distinctive journeys, not for the crowd: Each itinerary is crafted exclusively for discerning travelers, offering immersive and meaningful experiences that go beyond the ordinary.
- Seamless operation, refined to perfection: Every journey follows a standardized and well-trained operating process to minimize errors and ensure effortless peace of mind.
- Trusted partners, exceptional value: We collaborate only with carefully vetted suppliers, securing the finest quality and preferred rates through long-standing partnerships.
- Your peace of mind, our constant care: In the rare event of unexpected circumstances, our dedicated team is always ready to act swiftly so you can simply relax and enjoy the moment.
Because true luxury is about peace of mind, authentic access, and real value for your time and money. When you travel with a trusted local expert like Asia Bespoke Journeys, you gain far more than a convenient itinerary. You gain insider access, on-the-ground expertise, and seamless coordination that no online booking platform can match. Planning independently often means hidden costs, limited flexibility, and countless hours spent comparing options. With us, every detail from logistics to local experiences is curated with precision and transparency. There are no surprises, no hidden fees, and no wasted time chasing confirmations. In the end, the true value lies not only in what you see, but in how effortlessly you experience it. And when the unexpected happens, we’re right here: attentive, responsive, and ready to make things right.
9. Why book with Asia Bespoke Journeys instead of travel agencies in US, UK, Australia?
Because no one understands this land quite like those who call it home. As a licensed local boutique tour operator, Asia Bespoke Journeys operates legally under Vietnam’s tourism regulations, with our head office located in Hanoi’s government district, the heart of the country’s cultural and administrative center. Being right here on the ground allows us to offer what overseas agencies cannot: insider knowledge, immediate support, and truly authentic connections. There’s no middleman meaning better value, greater flexibility, and personal attention at every step. You travel confidently, knowing your journey is designed and cared for by a trusted, fully accredited local expert.
10. Do I need a passport and visa to travel?
Yes. A valid passport is required for entry into all Asian destinations, and a visa may be necessary depending on your nationality and the purpose of your visit. Visa exemptions vary between countries and are regularly updated, so our travel consultants will gladly provide the latest information and assist you through the planning process. For a smoother arrival, we highly recommend using airport Fast Track service to skip long queues and save valuable time upon entry.
11. Are your destinations safe to travel?
Yes. Our destinations are widely recognized for their safety and hospitality. At Asia Bespoke Journeys, the safety and privacy of our guests always come first. Our operations team constantly monitors local conditions and maintains contingency plans to ensure every journey runs smoothly and worry-free.
12. Can I make any changes after my tour has been confirmed and deposit paid?
Absolutely. This is your private journey, and we understand that plans can evolve.
If your requested changes affect the tour price or the connection between destinations, our travel consultants will carefully review the options and update you with full transparency before proceeding so you always have the final say.
13. How can I contact you during my trip?
Fourteen days before your departure, you’ll receive a detailed contact list of your local guides, your trusted companions throughout the journey. You can reach them anytime for assistance; they’ll immediately coordinate with our operations team to ensure everything behind the scenes runs seamlessly. Your personal travel designer, the same person who designed your itinerary, will also stay in touch and closely follow your trip from the moment you depart until you return home safely. Connectivity is never an issue: Wi-Fi is widely available and free, and you can easily contact us via Viber, WhatsApp, or Messenger. If you prefer, we can also arrange a 5G data SIM card for your convenience.
14. Working with inspirational people
If we were to claim only that we are locals, intimately familiar with this land as if it were our own breath, we would hardly stand apart from other local tour operators. What truly sets us apart is our passionate love for journeys; a love that, over the years, has nurtured our curiosity, excitement, and sense of wonder. This is why, whenever we design a journey for our clients, we do more than simply plan; we live it. Ideas flow from stories, emotions, and every meaningful exchange with our travelers. As a result, the journeys we craft reflect who you truly are and are perfectly attuned to your genuine emotions.
15. Get unique experience
We do not do generic trips. Our expertise, hands-on experience, and extensive connections allow us to craft truly one-of-a-kind journeys. It’s not about taking you to places no one has ever visited but about knowing the perfect timing and moments to experience each activity at its finest. We also carefully select the ideal guides to accompany you throughout your journey, the one sensitive enough to intuitively understand and cater to your every emotion.
